Stayed here Halloween weekend for the When We Were Young Festival. Paid for a king bed with a High Roller view. Arrived after 10 PM on a Thursday night and still had to wait in line for almost an hour to use a self check in kiosk. Initial impression was the room was very nice but the TV did not work. We have been advised to check in w the entrance desk within the AM, which we did. They asked if it was ok to enter the room whilst we have been gone for the day, sightseeing.
We are planning a big group journey (12-14) in March. I am coordinating it and was recommending to the others we keep at the Flamingo because of its location and my good experiences there in the past. Instead, we’ll stay elsewhere (Harrah’s, New York, etc) related in price but a lot cleaner and not in such a state of dis-repair. Next time we will keep at a sister-property like Harrah’s or the Linq. Something related in value however trying significantly better. Until some adjustments happen, I won’t advocate this place to anybody. I did discover that some of the buttons int he hallways for the elevators did not work.
I inform the worker that we want to communicate to the supervisor, and gesture to the blonde lady that was pointed out to us, however she sees me, activates her heel and walks the opposite method. We inquired what could be accomplished relating to the TV issue and she offered to “upgrade us” to a room with an identical view. I referred to as the customer support line once extra to see if there was ANYONE else that I may converse to and all I obtained again was an unapologetic, monotone, woman that supplied to file a criticism for me. We waited the the rest of the evening for the Engineering Manager to show up along with his “rationalization or apology” but you guessed it, no present.
We respect you taking the time to offer your suggestions, Timgerkman2021. We recognize you taking the time to supply your suggestions, Saleslady730. We respect you taking the time to provide your suggestions, Katie. Roulette vendor was imply and took her sweet time rearranging chips. Other people walked away from the table due to her terrible angle. This was my 3rd and last time staying on the flamingo.
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This just isn’t the Flamingo I have stayed at and enjoyed up to now. Thinking we wouldn’t be in the room much, we determined to just make-do. When we woke Monday I wanted to jump int he shower. Water barely warmed up, so I took a fast one. I don’t normally name and complain because I don’t want them pondering I am on the lookout for any freebies.
However, I did name concerning the lack of sizzling water and somehow they made some adjustment and obtained the water hotter inside a few hours. I did not complain concerning the different things in the room. This business makes use of instruments offered by Tripadvisor to encourage and acquire guest critiques, including this one. Thank you for taking the time to share your experience with us, John! We can’t wait to welcome you again for another nice time at Flamingo Las Vegas soon.
We gave the OK but my husband took photographs of all of our stuff before we left. I tried to call the customer service number but was informed that they had been out of the US and I needed to speak to somebody on web site. So, you guessed it, we waited within the line, tried to maintain calm and hopeful that somebody would make it proper in the lengthy run. My husband also tried to speak to Caesar’s Rewards, , they usually solely pointed out what the supervisor looked like so we could ask to talk to her once we made to the entrance of the road.
So we called all the means down to the entrance desk to let them know, to no avail bc they didn’t show or contact us again either. The “grievance call” got via to somebody, the subsequent day about 24 hours later and supplied us a $50 meals credit score to any of their Caesar’s owned restaurants. WHAT A JOKE. Of course upon checkout, there wasn’t an actual person to satisfy with and we couldn’t likelihood missing our flights over another disappointing customer service expertise, so we had been pressured to used the self kiosk to take a glance at. We will NEVER suggest the Flamingo to anyone for anything. We appreciate you taking the time to provide your suggestions, Lisa. Your feedback have been shared with the appropriate staff for their enter and attention. We value your patronage and hope to sit up for welcoming you back.
