I inform the worker that we want to speak to the manager, and gesture to the blonde lady that was pointed out to us, however she sees me, activates her heel and walks the other means. We inquired what might be carried out relating to the TV concern and he or she offered to “upgrade us” to a room with an analogous view. I known as the customer service line as soon as extra to see if there was ANYONE else that I might converse to and all I received again was an unapologetic, monotone, lady that provided to file a criticism for me. We waited the rest of the night for the Engineering Manager to level out up with his “clarification or apology” however you guessed it, no present.
We gave the OK but my husband took photos of all of our stuff before we left. I tried to name the customer service number however was informed that they were out of the US and I wanted to speak to someone on web site. So, you guessed it, we waited within the line, tried to maintain calm and hopeful that someone would make it right in the lengthy run. My husband additionally tried to speak to Caesar’s Rewards, , they usually only identified what the manager looked like so we may ask to talk to her once we made to the front of the road.
Stayed right here Halloween weekend for the When We Were Young Festival. Paid for a king mattress with a High Roller view. Arrived after 10 PM on a Thursday night time and nonetheless had to wait in line for almost an hour to make use of a self examine in kiosk. Initial impression was the room was very nice however the TV did not work. We had been suggested to verify in w the entrance desk within the AM, which we did. They asked if it was ok to enter the room while we have been gone for the day, sightseeing.
We appreciate you taking the time to supply your suggestions, Timgerkman2021. We appreciate you taking the time to supply your suggestions, Saleslady730. We respect you taking the time to offer your suggestions, Katie. Roulette dealer was mean and took her candy time rearranging chips. Other folks walked away from the table as a end result of her terrible attitude. This was my third and final time staying on the flamingo.
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So we referred to as right down to the entrance desk to let them know, to no avail bc they did not present or contact us back both. The “grievance call” received via to somebody, the next day about 24 hours later and provided us a $50 food credit score to any of their Caesar’s owned restaurants. WHAT A JOKE. Of course upon checkout, there wasn’t an actual particular person to fulfill with and we could not chance lacking our flights over one other disappointing customer service experience, so we had been pressured to used the self kiosk to check out. We will NEVER advocate the Flamingo to anybody for anything. We respect you taking the time to supply your suggestions, Lisa. Your comments have been shared with the appropriate staff for their input and a spotlight. We worth your patronage and hope to look forward to welcoming you back.
This isn’t the Flamingo I have stayed at and enjoyed prior to now. Thinking we would not be in the room much, we determined to only make-do. When we woke Monday I wished to leap int he bathe. Water barely warmed up, so I took a quick one. I do not usually name and complain because I don’t need them pondering I am on the lookout for any freebies.
However, I did name concerning the lack of hot water and somehow they made some adjustment and obtained the water warmer inside a few hours. I didn’t complain about the different things within the room. This business uses tools offered by Tripadvisor to encourage and collect visitor reviews, including this one. Thank you for taking the time to share your experience with us, John! We cannot wait to welcome you back for one more nice time at Flamingo Las Vegas soon.
We are planning a giant group trip (12-14) in March. I am coordinating it and was recommending to the others we stay at the Flamingo due to its location and my good experiences there up to now. Instead, we will stay elsewhere (Harrah’s, New York, etc) related in value but much cleaner and not in such a state of dis-repair. Next time we are going dirtyrouleete to stay at a sister-property like Harrah’s or the Linq. Something comparable in value however trying much better. Until some changes happen, I won’t suggest this place to anyone. I did discover that some of the buttons int he hallways for the elevators didn’t work.
